“Half of my chicken was gone and turned upside down”, recounted one lady who used the services of a dispatch rider to deliver her food from a renowned restaurant. Just imagine!
Technology has made everything extremely fast and easy to an extent that, when people order products or food, doorstep delivery is a highly considered option. Many food companies are jumping on to the door-step delivery option as well with hopes of reducing the number of people who troop in to buy foods and sit in while maintaining their market size.
How Professional are our Dispatch Riders?
Likewise, the dispatch riding business is booming thanks to our accurate GPS. A dispatch rider is able to make over ten trips a day and get an attractive profit at the end of one day. There’s the internal dispatch rider, affiliated with a company, and the external dispatch rider who is free to work with any company. The questions here are, “how are these riders vetted?” “Do they have their backgrounds thoroughly checked?” “Are they trained professionals or just anyone who can ride a motorcycle?”
It scares me at times when I think of a stranger delivering food to me from a restaurant. What happens to the food on their way to my house? There’ve been instances where some people don’t get to even see the food after ordering it. Others receive it but complain of unappealing presentations of the food and many more. What is meant to be eaten must be treated with utmost care but is that always the case?
Quality cannot be compromised
Predominantly, some food companies have in-house training for dispatch riders who work with them, to ensure quality service delivery on both ends. These riders are given incentives to reduce the tempting idea of eating someone’s chips and chicken or taking the products ordered by customers for themselves. Regardless of the bad nuts, some dispatch riders are doing their best to reduce that fear and perception that clog people’s minds when they think about what goes into their food while on its way to being delivered. These riders deliver near-to-perfect services with their way of speech, politeness, and even dressing.
Food delivery is a sensitive aspect of the restaurant industry and requires extra attention and patience. Nobody wants to hear “please I can explain” when the dispatch rider is at their doorstep with almost everything wrong with their order.
Have you had your food delivered to you at your doorstep before? Tell us about your experience.